Post-Acquisition Transition Plan for an Online Business

Protect continuity during the handover from seller to buyer.

Prioritize continuity

Payments, hosting, customer support, suppliers and critical integrations come before optimization projects.

Capture seller knowledge

Use the transition period for recurring tasks, exceptions, relationships and undocumented operational judgment.

Communicate selectively

Decide which employees, customers, suppliers and partners need to know about the change and when.

Stabilize before changing

Large product, pricing or channel changes immediately after close can obscure what is working.